CMB’s 95555 hotline provides automated and operator services in China.
Features
We offer telephone banking services Anytime (8:00-24:00 CST), Anywhere (at home, in the office or on the move) and Anyway (telephone, mobile, fax, Internet and email).
2.
Easy and quick one-stop service
Our telephone banking system gives you access to a wide range of one-stop services in the following areas: personal, corporate, securities, and international banking. Through the hotline system, we also respond to your questions, complaints and suggestions.
3.
Bilingual Banking Service
95555 provides high-quality services either in English or Chinese.
Functions (English)
|
Type
|
Name
|
Description
|
|
Automatic voice service
|
Account checking
|
Check the balance of your all-in-one-card or
corporate account, and transaction details.
|
|
Account transfer
|
Transfer funds between your all-in-one-card
current and time deposit accounts.
|
|
Password change
|
Change your password for inquiry or ATM
withdrawals.
|
|
Report for card loss
|
Report the loss of your all-in-one-card
|
|
Operator service
|
Account checking
|
Call the operator for details of your CMB
account.
|
|
Banking
service inquiry
|
Call the
operator to inquire about CMB’s services and products.
|
|
Handling
customer complaints
|
Make a
complaint about our service or product quality. We will respond within a
specified time limit.
|
|
Loss
report
|
Report
the loss of your bankbook or all-in-one card.
|
|
Callback
|
We may
send you information by phone, fax or email to collect loan principal and
interests, inform you about your transactions or important notices, respond
to your complaints or applications, or promote our services or products.
|
User Guide
1.
No need to apply: Call 95555 for our telephone banking services if you have a CMB account.
2.
Access method: Dial 95555 directly if CMB has a branch in your city; dial 0755-95555 or the area code of the region where you opened your CMB account + 95555 if CMB does not have a branch in your city; dial +86-755-95555 if you are outside of China.
3.
For telephone banking services in English, dial 95555 and press 9. Then enter the number of your all-in-one card (debit card) or corporate account.
Note:
All the contents stated above are for your reference only. Please consult the local branch of China Merchants Bank for further information. China Merchants Bank reserves the ultimate right of interpretation for the contents in this page.