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Q: Why can’t I install my card number and password input control on the Windows XP+Service Pack 2 system?
A: On Windows XP+Service Pack 2 and Windows 2003, you can choose whether or not to install this control.
Q: Why does the card number input box display "*"?
A: The download and execution of the ActiveX control are disabled on your browser. You need to enable these operations. In the browser menu, choose Tools ->Internet Options. In the displayed dialog box, choose Security -> Internet -> Custom Level. In the displayed dialog box, choose Reset as Security level – Medium and click Reset.
Q: I cannot log in after following the instructions.
A: CMB login control is not installed. Click here to download and install the CMB login control.
Q: The login interface of the Personal Online Bank (General Edition) is not displayed.
A: The safety link cannot be established between your computer and our server, probably because of an incorrect proxy server setting. If you use a telephone line to connect to the Internet, do not use a proxy server. If you have installed our SSL security proxy, delete it in Add/Remove Programs. If you use a proxy to access to Internet, contact your network administrator to set the proxy server. For IE 5.0, set the proxy server as follows: Internet Options -> Connections -> LAN Settings -> Use a proxy server -> Advanced.
Q: How do I input my account and card numbers correctly?
A: A deposit book account number has 10-digits. You input the account number on the deposit book, and the password has 6-digits. If your all-in-one card number has 12-digits, you only need to input the 8 numbers after the 4-digit region code. The password is a 6-digit number. If your all-in- one card has 16-digits, you need to input all the numbers, and the password is a 6-digit number.
Q: My deposit book has no password. How do I find out the balance through Personal Online Banking (General Edition)?
A: The inquiry function requires that you input the deposit book's password. Therefore, please set a password for your deposit book at the sub-branch where you opened the book.

All the contents stated above are for your reference only. Please consult the local branch of China Merchants Bank for further information. China Merchants Bank reserves the ultimate right of interpretation for the contents in this page.